We take immense pride in our craftsmanship. If you receive a piece with a manufacturing defect, we offer a full refund or a complimentary replacement. In these instances, Shah Gems will cover all associated shipping costs. To qualify, items must be returned in their original, untampered condition with all signature packaging included.
To ensure a secure and transparent claims process for both parties, we require a brief unboxing video sent to our email within 7 days of delivery. This allows us to verify the condition of the piece as it arrived and expedite your solution immediately.
As a specialized family business focused on natural gemstones and fine silver and gold metals, we operate on thin margins to keep our prices exceptional. Therefore, we only accept returns for manufacturing defects. Unsure about a piece? We are here to help! Please message us before purchasing; our experts will provide additional photos, videos, or guidance to ensure you choose a piece you’ll love forever.
Notification: Claims must be initiated within 7 days of the delivery date.
Processing: Once your return is received and inspected, refunds are processed within 14 working days via your original payment method.
Have a question? We’re here for you. Reach out via whatsapp or email and a member of our family team will assist you personally.
