General Questions
Q: What types of jewellery do you offer?
A: We offer a wide range of jewellery including rings, necklaces, earrings, bracelets, and custom-designed pieces. Our collection features both timeless classics and modern styles.
Q: Are your products handmade?
A: Yes, many of our pieces are handcrafted by skilled artisans, ensuring uniqueness and exceptional quality.
Q: What materials are used in your jewellery?
A: Our jewellery is made from high-quality materials including gold (9k/14K/18K/22k), 925 Sterling Silver, platinum, and precious/semi-precious gemstones. Each piece comes with a certificate of authenticity if requested.
Q: Is your gold and silver jewellery hallmarked?
A: Yes, all our gold and silver jewellery is hallmarked and complies with standard purity regulations.
Q: How do I place an order?
A: Simply browse our catalogue, select the item you like, choose your specifications (such as size or material), and click “Add to Cart.” Follow the checkout process to complete your purchase.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping charges and delivery times may vary based on location.
Q: How long will my order take to arrive?
A: Standard delivery takes 7–14 business days. Custom or made-to-order pieces may take longer. You’ll receive an estimated delivery date at checkout.
Q: What is your return policy?
A: We offer a 7-day return policy on most items. Custom or engraved pieces are non-returnable unless there is a defect. Items must be unused and returned in original packaging.
Q: How do I return an item?
A: Contact our support team with your order number, and we’ll guide you through the return process.
Q: How do I care for my jewellery?
A: Store your jewellery in a dry place, avoid contact with chemicals or water, and clean regularly with a soft cloth. We also offer a professional cleaning service.
Q: Do you offer jewellery repair?
A: Yes, we provide repair services for items purchased from us. Contact us with details, and we’ll assess and quote the repair.
Q: Can I request a custom design?
A: Absolutely! We specialize in bespoke jewellery. Share your idea or inspiration, and our designers will work with you to bring it to life.
Q: How long does a custom order take?
A: Custom orders typically take 2–4 weeks, depending on the complexity of the design.
Q: How can I contact customer support?
A: You can reach us via email at [sakshi@shahgems.com] or call us at [+917597157818] during business hours.
Q: Do you offer virtual consultations?
A: Yes! Book a one-on-one video consultation with our experts to explore options or discuss a custom design.
